Water & Sewer Emergencies
If you are experiencing a water or sewer emergency, including basement backups:
- Monday–Friday, 8:00 AM – 4:30 PM:
Please contact City Hall at (920) 685-7000. Staff will dispatch personnel to your location. - After Hours & Weekends:
Call (920) 685-7025 to obtain emergency contact numbers for on-call utility staff.
Residents are encouraged to contact the City prior to calling a plumber if there is a possibility the issue originates within the municipal system.City of Omro Water, Sewer, and Stormwater Utility Services
The City of Omro appreciates the public’s assistance in helping identify and report exterior water main leaks, drainage concerns, and blocked curbside storm sewers. Prompt reporting helps protect public infrastructure and allows City staff to respond to potential utility problems as quickly as possible.
Water & Utility Services – City of Omro
Welcome to the City of Omro Water and Utility Services page. Our department is dedicated to delivering reliable, high-quality utility services that support the health, safety, and well-being of our community. We are committed to maintaining efficient operations and ensuring long-term sustainability of our water and wastewater systems.
Services Provided
- Water Distribution:
Operation and maintenance of the municipal water system to provide safe, clean drinking water that meets all applicable health and regulatory standards. - Wastewater Treatment:
Management of wastewater collection, treatment, and environmentally responsible discharge in compliance with state and federal regulations. - Metering & Billing:
Administration of water metering and usage tracking, with a focus on accurate billing and clear communication regarding consumption and rates. - Water Quality Monitoring:
Routine testing and monitoring to ensure water quality consistently meets or exceeds local, state, and federal requirements. - Stormwater Management:
Oversight of the stormwater system to reduce flooding risks, protect water resources, and support environmental stewardship.
Report a Concern
If you observe a utility-related issue, please contact Omro City Hall during regular business hours at (920) 685-7000. For after-hours concerns, please call (920) 685-7025.
When Should I Notify the City?
- Toilet line blockages outside the home
Please contact the City before calling a plumber if you experience a toilet line blockage that may be located outside the home structure. City staff can help determine whether the problem is in the public sanitary sewer main or in the private property lateral. - Blocked or poorly draining storm sewers
Notify the City if curbside storm sewers near your property appear blocked, backed up, or are not draining properly. - Possible water main or service lateral leaks
Please report any area where water is bubbling up, pooling, or spraying from the ground where it should not be. These conditions may indicate a water main break or service lateral break. Such issues are often more common during seasonal freeze-thaw periods following winter.
Working Together for the Community
Thank you for assisting the City of Omro by helping visually monitor our water distribution, wastewater collection, and stormwater management systems. Your attention and timely reporting play an important role in maintaining reliable public utility services for the community.